Irish Company | Shipping from Ireland

Shipping & Returns

 

ONLINE ORDERS

 

DELIVERY

Please check the contents of your package on arrival. Should any items be damaged during delivery, it is important that you notify upon opening the package. Also, please keep all packaging materials from the delivery.

Standard Delivery

 Smoke & Pork deliver items under 30kg anywhere in Republic of Ireland from Monday to Friday, 8.30am until 5pm. Deliveries are dispatched from Smoke & Pork on the next working day after the order has been placed and you should then receive your item within the next 5 working days. Please take note that Smoke & Pork does not ship and deliver on weekends or public and bank holidays.

( if apply )You can track and trace your order through pointed transport provider by following instructions in the email alert detailing the delivery details.

 Some of delivery options may do not offer tracking your package online.

 On delivery of the order to the specified delivery address, you will digitally sign (if required) for the order but if we miss you, we'll leave a calling card so you can easily rearrange delivery.

Goods remain property of Smoke & Pork Ltd. until delivery complete.

 Smoke & Pork Limited is not taking any responsibility for any damages that occur during transportation to the customer.

 

 CHRISTMAS DELIVERY

 Christmas is a time when there’s most pressure on delivery & courier companies. We will do our best to fulfill and have your order delivered for Christmas, but please allow at least 2 weeks to give yourself the best chance as not being disappointed. Any orders placed on the 23rd of December will not be shipped until the 4th of January

 

 Cut off period for items larger than 30kg needs to be placed by Sunday 15th December 2020.

 

 RETURNS POLICY

 

 If you are for any reason not satisfied with your purchase we'll be happy to offer you an exchange or refund on any merchandise that is returned unused, not damaged by customer or during transport and with original packaging and delivery receipt within 14 days. Please allow up to 30 days for your return to be processed.*

*If the return is made because you are not satisfied with your purchase or you just change your mind you will have to cover return shipping costs which can be paid directly by you if you are using your own shipping solution or the return cost will be deducted from the refund if you are using DPD return portal.

Diminished value

If you want to cancel your order and return goods, you are responsible for taking care of them until they are returned. If you don’t you may have to pay for diminished value. This means that if the goods are damaged or lose value as a result of you handling them beyond what is necessary to check the features, functionality, characteristics, fit etc, you may have to pay for part or the full cost of the item.

 Smoke & Pork Limited is not taking any responsibility for any damages that occur during transportation.

 

 We accept returns in store and via DPD. Go to  https://dpd.ie/Returns#/ choose Smoke & Pork from dropdown list and follow on screen instructions (You will need a printer to print a label and drop the parcel to a DPD drop off point). If any returns need to be made due to the above reasons please notify us with an email to info@smokeandpork.ie noting your name, order number and item details before returning the package to the below address. 

 

If the return is made because you are not satisfied with your purchase or you just change your mind you will have to cover return shipping costs which can be paid directly by you if you are using your own shipping solution or the return cost will be deducted from the refund if you are using DPD return portal.

 

Return Delivery Address:

22 Harbour Row

Longford, Co. Longford

N39TW40

 

 CANCELLATION POLICY

 

 If for any reason you wish to cancel an unpaid or paid order this may be done by contacting our online support on info@smokeandpork.ie, before 5pm on the day of order. We reserve the right to debit your payment card for the delivery, packaging materials and labour fees in respect of any late cancellations, it means that the amount returned to your card will be reduced by those costs. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of these terms. This does not affect your statutory rights.

 

If you have any questions regarding our website, the Terms, products or services, email info@smokeandpork.ie.

Or

22 Harbour Row

Longford, Co. Longford

N39TW40